In 2020 Customer Experience Will Overtake Price!
Another slideshare from LinkedIn today.
What is your company’s Customer Experience (or CX) like?
When a company’s Customer experience is awesome, it lights up on Social media!
The recent launch of Mercedes Benz’s new AMG-GT in China gave existing customers and fans alike a thrilling experience! In China, the luxury vehicle market is very competitive and companies need to do something radical! Mercedes Benz’s competitors like Porche, Maserati, Ferrari and others will be improving their Customer Experience for sure!
Your customers, fans and potential customers will be talking about it and sharing it with their friends and network! They will be your Secret Weapon!
“Look what I did today! It was Amazing! I had a ride in their latest model XYZ and I loved it!” on Facebook, Tumbler, Instagram etc.
“Just had most #amazing Ride in #NewXYZ! Can I have it in silver? @XYZ” ~ on Twitter.
If you get the Customer Experience right, people will be throwing money at you!
Wouldn’t that be great?
Instead of people avoiding car salespeople, they’ll be rushing up to you to order the latest model!
Live Long & Prosper! Peace.